Returns & Exchanges

At Jaques of London, we want you to be delighted with your purchase, which is why we offer a 30-day return policy for a full refund or exchange. All items must be returned in their original packaging and in a resalable condition to qualify.

1

Initiate Your Return

Contact our customer service team with your order number and reason for return to receive a unique Return Authorization code.

2

Package Your Items

Securely pack your traditional games or toys in their original box, ensuring all components and instructions are included.

3

Ship to Jaques

Affix the provided return label or address the parcel to our UK warehouse, ensuring you obtain a proof of postage for your records.

4

Refund Processing

Once our workshop team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing